Welcome to ILU India Fast Food. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using this website, you confirm that you accept these Terms & Conditions and agree to abide by them. If you do not agree, please do not use our website.

2. About Us

ILU India Fast Food is engaged in the preparation and sale of fast food products, including frozen and ready-to-eat items, through both online and offline channels.

3. Use of Website

• You agree to use this website only for lawful purposes.
• You must not misuse this website by introducing viruses, hacking, or engaging in harmful activities.
• Unauthorized use of this website may give rise to a claim for damages.

4. Product Information

• We strive to ensure that all product descriptions, prices, and images are accurate.
• However, we do not guarantee that all information is error-free or complete.
• Prices and availability of products are subject to change without prior notice.

5. Orders & Payments

• All orders placed through the website are subject to acceptance and availability.
• We reserve the right to cancel or refuse any order at our discretion.
• Payments must be made through the available payment methods on the website.

6. Delivery Policy

• Delivery timelines may vary depending on location and availability.
• We are not responsible for delays caused by external factors such as weather, transport issues, or unforeseen circumstances.

7. Cancellation & Refund

• Orders once placed may be cancelled within a limited time period (if applicable).
• Refunds, if applicable, will be processed as per our refund policy.
• No refund will be provided for consumed or partially used food products.

8. Food Safety & Liability

• We maintain high standards of hygiene and food safety.
• Customers are advised to check ingredients before consumption in case of allergies.
• We are not liable for any allergic reactions or health issues caused due to individual sensitivities.

9. Intellectual Property

• All content on this website (text, images, logo, design) is the property of ILU India Fast Food.
• Unauthorized use, reproduction, or copying is strictly prohibited.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or policies.

11. Limitation of Liability

We shall not be liable for any direct, indirect, or incidental damages arising from the use of our website or products.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

At ILU India Fast Food, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Phone number
• Email address
• Delivery address

b. Non-Personal Information

• Browser type
• IP address
• Device information
• Website usage data (cookies, pages visited, etc.)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you regarding orders or inquiries
• Improve our website and services
• Send promotional offers (only if you opt-in)

3. Cookies Policy

Our website may use cookies to enhance user experience. Cookies help us:

• Understand user behavior
• Remember your preferences
• Improve website performance

You can choose to disable cookies through your browser settings.

4. Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

5. Sharing of Information

We do not sell, trade, or rent your personal information to others.
We may share your information only with:

• Delivery partners for order fulfillment
• Payment gateways for secure transactions
• Legal authorities if required by law

6. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for their privacy practices or content.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of incorrect data
• Request deletion of your data (subject to legal obligations)

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

At ILU India Fast Food, we strive to provide fresh, hygienic, and high-quality food products. Due to the perishable nature of food items, our refund and return policy is limited and subject to the conditions below.

1. No Return Policy

• Food items once delivered cannot be returned due to hygiene and safety reasons.
• We do not accept returns for partially consumed or opened food products.

2. Refund Eligibility

Refunds may be considered only under the following conditions:

• Wrong item delivered
• Missing items in the order
• Damaged or spoiled food upon delivery
• Order cancelled by us due to unavailability

To be eligible for a refund:

• You must inform us within 2–4 hours of delivery
• Provide proof such as photos or videos of the issue

3. Cancellation Policy

• Orders can be cancelled before they are prepared or dispatched
• Once the order is prepared or out for delivery, cancellation may not be possible

4. Refund Process

• Approved refunds will be processed within 5–7 working days
• Refunds will be credited to the original payment method
• In case of Cash on Delivery (COD), refunds may be processed via bank transfer or UPI

5. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Incorrect address or contact details provided by the customer
• Failed delivery attempts due to customer unavailability
• Delay caused by external factors (traffic, weather, etc.)
• Change of mind after order confirmation

6. Quality Assurance

We follow strict hygiene and food safety standards. However, if you face any quality issues, please contact us immediately so we can resolve the matter quickly.

7. Contact Us

For refund or complaint requests, contact us: